Job Summary Proto's customer experience department team members have a passion for localized dialogue design and daily collaboration with clients. As the AICX Manager, you will be responsible for all steps in the contact center automation process with deft capability to match client expectations to Proto's novel capabilities for mixed-language understanding, language identification, etc. You will partner closely with the Head of Customer Experience to ensure all projects are managed effectively. Requirements - 2+ years experience in conversational design and/or automation writing. - A flair for storytelling, user experience, implicit logic. etc. - Excellent visual, written, and verbal communication skills. - Experience with account management and deliverology. - Fluent in French - High-speed internet connection
Nice-to-Haves - Experience working on marketing for global companies
Proto is a leader in inclusive chatbots and multilingual contact center automation in emerging markets. Our AI Customer Experience (AICX) solutions serve large central banks to small fintechs that require high-performance natural language understanding for under-resourced languages across Africa to Asia.
What is Proto? Proto was founded in 2018 at the National Taiwan University to deliver impactful and effective conversational AI for under-served markets. We’ve grown across four verticals and over ten countries with the support of the Bill & Melinda Gates Foundation, Omidyar Network, RegTech for Regulators Accelerator, National Research Council of Canada, and the African Development Bank. Clients range from the central banks of the Philippines, Ghana, Rwanda, Zambia, and Côte d’Ivoire, to the leading alternative medicare provider in India, to fast-growing fintechs in Nigeria. Learn more at www.proto.cx.
Recent Awards 2021 Africa Digital Financial Inclusion Facility Winner 2020 Alliance for Financial Inclusion Fintech Finalist 2019 Central Banking Fintech & Regtech AI Award Winner 2019 Alliance for Financial Inclusion Fintech Finalist 2019 iGaming Asia Congress Innovation Winner 2018 RegTech for Regulators Accelerator Chatbot Competition Winner
About the Team Proto’s team is extremely global with 92% BIPOC (Black, Indigenous, and Persons of Colour) and 50% female members working. We’re a remote team of self-starting and entrepreneurial NLP engineers, SaaS sales professionals, and digital nomads. Our management operates established processes for cross-cultural and timezone collaboration while limiting Zoom to less than an hour a day